Return and Refund Policy
At Family Kingdom, customer satisfaction is important to us. We are committed to providing quality products and services that create value for our customers. If you are not fully satisfied with your purchase, we offer a simple and transparent refund policy.
7 Days Refund Policy
Family Kingdom offers a 7 Days Refund Policy for eligible products and services.
If you are not satisfied with your purchase, you may request a refund within 7 days from the date of purchase.
Eligibility for Refund
To qualify for a refund:
- Your refund request must be submitted within 7 days of purchase.
- You must provide valid purchase information or proof of payment.
- The request should include a clear explanation of the issue or reason for dissatisfaction.
Non-Refundable Items
Refunds may not apply in the following cases:
- Products or services fully consumed or completed
- Downloaded digital products after full access has been granted
- Services already delivered or customized specifically for the customer
- Refund requests submitted after the 7-day period
- Any misuse, abuse, or violation of our Terms and Conditions
Refund Process
Once your refund request is received:
- Our team will review your request.
- We may contact you for additional information if necessary.
- Approved refunds will be processed within a reasonable timeframe.
- Refunds will be sent through the original payment method whenever possible.
Please note that processing time may vary depending on your payment provider or banking system.
Cancellation Policy
Customers may request cancellation of services or subscriptions before work has started or before access has been fully provided.
After service delivery or full access is granted, cancellation requests may not be eligible for refunds.
Our Commitment
We value trust, transparency, and long-term relationships with our customers. Our goal is always to ensure a positive experience with Family Kingdom.
If you experience any issue, we encourage you to contact us first so we can try our best to resolve the matter quickly and fairly.
Contact Us
For refund or return-related inquiries, please contact us:
Family Kingdom
📍 House 1, Road 11, Sector 12, Uttara, Dhaka
📞 Hotline: 01711258429
📧 Email: familykingdombd@gmail.com
Thank you for trusting Family Kingdom.